Planning

Planning

+1

#4 Intentions (Not Predictions) for CX in 2026

Dec 12, 2025

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5 min read

#4 Intentions (Not Predictions) for CX in 2026

Everyone's predicting 2026. I'm manifesting it instead.

Courtney Sembler

Customer Education

+3

#3 Why Your 2026 Plan Is Already Broken

Dec 9, 2025

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12 min read

#3 Why Your 2026 Plan Is Already Broken

And How Customer-Centric Planning Fixes It

Courtney Sembler